How can we help?
From choosing your next device to finding your order details, start here. Simple answers for a smoother shopping experience.
Demo help content. Shipping, payment, and support details will be confirmed before the store launches.
Orders & payment
How do I place an order?
Browse the store, open a product, and check its options and description. Add your choice to the cart, then follow checkout to enter your details and select an available payment method.
Which payment methods can I use?
Available payment options will appear at checkout once the store is configured. This demo does not confirm particular cards or payment providers.
Can I change an order?
Contact the store with your order number and the change you would like to make. The team will check whether it can be updated before dispatch.
Delivery
Does E-lion deliver within Australia?
E-lion is an Australian online shop. Eligible delivery addresses, shipping options, and charges will be shown at checkout when shipping is configured.
Where can I find tracking details?
Check your dispatch email for tracking information, if provided. You can also check the order details in your account. Contact support if you cannot find an update.
Devices & condition
What does refurbished mean?
Refurbished devices have previously been used and prepared for sale again. Read each listing for the specific condition, included accessories, and any testing or warranty information.
How do I choose the right spare part?
Check the exact model number and the compatibility information in the listing. Similar-looking devices may use different parts. Ask the store before ordering if you are unsure.
Returns & support
How do I ask about a return?
Start with the Returns guide and have your order number ready. The store will confirm the applicable policy and next steps for your situation.
How can I contact the team?
Support contact details will be added before launch. This demo does not include a live support form or monitored email address.
Let’s make returns clearer.
A simple guide to the information to have ready.