Find your order.
Have your order number, purchase details, and the name of the item ready.
LET’S WORK THROUGH IT
Returns, made clearer.
Something not quite right? Here’s a simple guide to getting your order information together and asking for help.
Demo guide — not E-lion’s return policy.
Return eligibility, timeframes, costs, warranty terms, and support contact details have not been set. Replace this sample content with the store’s approved policy before launch.
A little preparation helps.
Tell us what happened.
Describe the issue clearly. Photos of the item or packaging may help the team understand your request.
Wait for instructions.
Ask the store to confirm the next steps and return address before sending an item back.
Before sending a device
What information should I include?
Your order number, item name, a description of the issue, and how the team can reach you. Keep a copy of the correspondence for your records.
Should I remove my personal data?
Before returning a personal device, ask support about the preparation required. Back up important files and follow the manufacturer’s instructions for removing accounts and personal data when appropriate.
Where do I send the item?
A return address will be supplied by the store after your request is reviewed. There is no live return address in this demo.